• July 2020

    Over the last few years, in-flight connectivity (IFC) has been deployed across a significant portion of the global aircraft fleet and has gained traction due to the ever-increasing demand for bandwidth. Exorbitant charges for in-flight Wi-Fi access has been one of the biggest dissatisfactions with long-haul flights and has attracted lot of passenger criticism in the past. An appropriate technology complemented by the right business model can thus, be the raison d’etre for stoking passenger loyalty and showcasing customer experience leadership.

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