Connect from anywhere: In-flight Wi-Fi that works may be on the horizon

Air travel and glitch-free internet access are often considered mutually exclusive, thanks to the technical difficulties associated with making Wi-Fi work at 40,000 feet.

For the airlines, a satisfying online experience is even more elusive. The hardware, software, maintenance and inability to easily switch service providers combine for a very expensive headache. (Continue reading on page 22)